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chukwuebuka384884732xnl
Participant
July 8, 2024
Question

Multiple subscription debit

  • July 8, 2024
  • 1 reply
  • 256 views

I renewed my annual subscription, but I have been debited more than 5 times for same subscription. Please advise 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 2, 2024

Hi @chukwuebuka384884732xnl 

 

I hope you're doing well. I'm really sorry to hear about the repeated charges for your subscription.

 

To help us resolve this quickly, could you please send us the debit receipts (In Private mesage) from the Play Store for the Acrobat Premium subscription? This information will allow us to investigate the issue and resolve it for you.

 

Thank you so much for your patience and understanding.

 

~Amal

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