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Oct 7, 2026 2:38 PM UTC
Answered

My account is premium ?

Confirm my account status as premium or not?

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Oct 8, 2026 12:00 PM UTC

    Hi there

     

    Hope you are doing well, and thanks for reaching out. I have checked the Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active/paid premium plan. If you have used a different email ID for the subscription, please log out of the app, reboot the device, and re-login with the correct ID and see if that works.

    Additionally for more information about the application please check the help page https://helpx.adobe.com/acrobat/mobile/get-started/faqs.html

     

    Regards

    Amal

     

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Oct 8, 2026 12:00 PM UTC

    Hi there

     

    Hope you are doing well, and thanks for reaching out. I have checked the Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active/paid premium plan. If you have used a different email ID for the subscription, please log out of the app, reboot the device, and re-login with the correct ID and see if that works.

    Additionally for more information about the application please check the help page https://helpx.adobe.com/acrobat/mobile/get-started/faqs.html

     

    Regards

    Amal

     

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