My AI tools are not working.

I worked with Adobe support on what I believe is the same issue. I found that this was due to DNS resolution failing for specific hosts. The short list of hosts they gave me to test related to generative AI tools are:

firefly.adobe.io
firefly-clio-imaging.adobe.io
*.ff.adobe.io (highly critical wildcard domain covering feature-specific endpoints such as:)
  di-me.ff.adobe.io (Generative Fill/Expand image upload)
  upsampler-v1.ff.adobe.io (Generative Upscale)
  di-imaging.ff.adobe.io (Select Subject and Object Imaging)
  di-imaging-genharm. ff.adobe.io (AI Harmonization)
  filix3.ff.adobe.io

I happened to be using Fortinet’s DNS servers, which weren’t resolving anything but the first entry on that list.  I changed my DNS server to 1.1.1.1, which worked around the issue.

Make sure you can nslookup and ping each of the above hosts. If you can’t, change your network’s DNS server.

Hi there 

Hope you are doing well and sorry for the trouble. 

We are experiencing some issues with Acrobat generative AI services  and our team is actively working on it. You may also check the issue updates here: https://status.adobe.com/ 

Thanks for your understanding.

~Amal

Hi eastcoastgirlie,

Thank you for reaching out, and sorry for the trouble caused.

We are currently experiencing an outage, and our team is actively working on a solution. We will update you as soon as the fix is available.

We appreciate your patience during this time.

Thanks,

Meenakshi