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irprca
Participant
May 12, 2023
Question

My annotations keep getting deleted

  • May 12, 2023
  • 1 reply
  • 2209 views

I'm a student who uses the Acrobat app to take notes in my tablet during my lectures so that then I can see them in my computer.

Three times in the past few months, the comments I made during an entire lesson were deleted, and I was not able to recover them. The last time it happened I opened it on my computer and my comments were not there,  but when I opened it on my tablet,  I saw the comments.

I tried to share it to Adobe (even though it was already shared) but it wasn't able to do it. When I opened the same file, the comments were deleted again.

Is there a way to stop this from happening or, at least, to recover the comments?

Thank you

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 20, 2023

    Hi @irprca,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The application version of Acrobat Rader Mobile you are using (go to Profile-> About Acrobat);

    2. The OS version [iOS/Android] you are using;

    3. A screen recording of the situation for better understanding.

    4. A sample file from which the comments were deleted for investigation.

     

    Look forward to hearing from you.

     

    -Souvik

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