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A
ayman515
Participant
January 1, 2018
Question

My files are getting damaged

  • January 1, 2018
  • 1 reply
  • 818 views

In short,

Recently, my iPad (v11.2.1) had issues with the Adobe Reader (v 17.12.15) while working with my pdf files.

whenever I make changes, highlights or underlines, the changes won’t be saved and couldn’t be opened afterwards..

later on, when I tried to open the files in my Mac, it shows the files are corrupt or damaged.

I used an older version of my files, after the new ones were broken, but still they get damaged after editing,,

WHAT SHOUL I DO??

This topic has been closed for replies.

1 reply

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
January 4, 2018

Hi ayman515​,

We are still trying to reproduce the problem at our end.

Would you be willing to share the corrupted PDF documents that you are having problems with?

I sent you a forum private message with the instructions on how to share files with us (Adobe).

Although we may not be able to repair the damage, inspecting the corrupted PDF document would help us with our investigation.

Thank you for your help and patience.

    M
    Community Manager
    MobileDeveloperCKCommunity Manager
    Community Manager
    January 11, 2018

    Hi ayman515​,

    We just released Acrobat Reader 18.01.15 to the App Store.

    We believe that the problem that you've experienced with the previous version of Acrobat Reader is fixed in 18.01.15.

    We apologize for the inconvenience caused.

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