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Participant
June 18, 2025
Answered

My files got deleted

  • June 18, 2025
  • 2 replies
  • 421 views

My Acrobat app on my Ipad pro was crashing since the morning and I had no idea what to do so I looked at the internet and it recommended to remove the app and re-install, now it should be fine since all my important files are stored on (On This Ipad) so I didn't think that by removing the app it will also remove all my files, this is more than 10 months of my work.

and I can't find my files on the recently deleted folder or anywhere. 
and I don't have any backup for this Ipad.

and the files aren't on the adobe cloud storage cause it simply sucks whenever I edit the file it creates another conflict file and it keeps going and crashing. 
is there anyway to recover my files ??

Correct answer Holly_Boo

So, I just had this same problem!! But I factory reset my phone, and set it all up from my last backup 21hrs ago. ALL my files are there again now. So, as long as your iPhone/ipad is regularly backed up, do this, I'm so relieved, over 300 files were missing!! 

2 replies

Participant
June 18, 2025

So, I just had this same problem!! But I factory reset my phone, and set it all up from my last backup 21hrs ago. ALL my files are there again now. So, as long as your iPhone/ipad is regularly backed up, do this, I'm so relieved, over 300 files were missing!! 

S_S
Community Manager
Community Manager
June 18, 2025

Hi @Karma0s0,

 

Sorry for the experience with the Acrobat Reader Mobile app crashing.

 

We were aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team was working on it, and the fix is now live.

 

Link to the announcement here: https://adobe.ly/45uBT52.

 

Also, if the files were in the Acrobat folder on your iPad, it means that they were saved on cloud storage.

 

Since we have the fix for the crash, the files should also appear on your device again.

Please try again in some time and let us know how it goes.

 

Regards,
Souvik.

Participant
June 18, 2025

Hi I faced same issue. I uninstalled and reinstalled the app. Now all my files are gone. It's not there yet. What can I do?