My google play is not showing the subscription of adobe

Hi there

Hope you are doing well. 

Our engineering team is looking into this issue, please try the steps below in the exact same sequence and see if that works:

1. Sign out of your Adobe account in the app completely.
2. Close the app fully (not just minimize it, remove it from your recent apps/app switcher).
3. Reopen the app and sign back in with the same Adobe ID/email you used to subscribe.
4. Click on the profile icon in the app > Subscriptions > "Restore Purchase" (this re-links your existing App Store/Google Play purchase to your Adobe account).
5. Once that's done, check whether the premium features are now unlocked.

Please confirm if this resolves it, or if you're still seeing the free/limited version afterward?

~Amal

 

Hi there 

Hope you are doing well and thanks for reaching out. 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have recently purchased the Acrobat Premium plan. Please try to sign out of the Acrobat mobile app, reboot the device and re-login using your Adobe credentials and see if that works.

You may also try to restore the purchase, tap on the Profile icon > Subscriptions > restore Purchase and reboot the application once and check. 

Let us know how it goes.

~Amal