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QUImolBAR#0326
Participant
June 4, 2026
Question

My husband purchased an on line subscription to adobe acrobat. This subscription just auto renewed, however he is unable to log in or create an account to log in.

  • June 4, 2026
  • 2 replies
  • 7 views

How do I create an adobe account without purchasing another subscription?

[Personal Information removed by moderator]

    2 replies

    Meenakshi0101
    Community Manager
    Community Manager
    June 4, 2026

    Hi QUImolBAR#0326,

     

    Thank you for reaching out.

     

    We have checked your account with the email address linked to community profile. There is no susbcription listed under that account. You can use this account.

    If you wish to create a new free account, please use the steps suggested here: Create an Adobe account using an email address.

     

    Let us know if you have any questions or need help.

     

    Thanks,

    Meenakshi

    jane-e
    Community Expert
    Community Expert
    June 4, 2026

    @QUImolBAR#0326 

     

    Did he subscribe though the App Store (Apple) or Google Play (Android)?

     

    Was he able to log in before the auto-update? He might try signing out, then signing back in with the correct user ID and password.

     

    Jane