My paid subscription is not working

Hi @Ook36684163g5gw,

Hope you are doing well. Sorry for the trouble with using Acrobat's premium features.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

Hope this helps.

Thanks,

Souvik.