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Ashanta28627450svr4
Participant
February 28, 2023
Answered

My paid subscription is not working

  • February 28, 2023
  • 2 replies
  • 907 views

I only have one account I tried all the steps and it's telling to sign into another account 

    This topic has been closed for replies.
    Correct answer Souvik Sadhu

    Hi @Ashanta28627450svr4,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I checked your account with the email address registered on the community, and the subscription shows as canceled. If you see otherwise, please share a screenshot with us so we can check further and provide you with a suitable resolution.

     

    Look forward to hearing from you.

     

    -Souvik.

    2 replies

    O
    Ook36684163g5gw
    Participant
    April 12, 2024
    I have purchased one year subscription but still not able to use full functionality in aap 
Please fix the problem or cancel my subscription.
    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    May 2, 2024

    Hi @Ook36684163g5gw,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat's premium features.

     

    I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

     

    Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

     

    Hope this helps.

     

    Thanks,

    Souvik.

     

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    February 28, 2023

    Hi @Ashanta28627450svr4,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I checked your account with the email address registered on the community, and the subscription shows as canceled. If you see otherwise, please share a screenshot with us so we can check further and provide you with a suitable resolution.

     

    Look forward to hearing from you.

     

    -Souvik.

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