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Ashanta28627450svr4
Participant
February 28, 2023
Answered

My paid subscription is not working

  • February 28, 2023
  • 2 replies
  • 901 views

I only have one account I tried all the steps and it's telling to sign into another account 

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Ashanta28627450svr4,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I checked your account with the email address registered on the community, and the subscription shows as canceled. If you see otherwise, please share a screenshot with us so we can check further and provide you with a suitable resolution.

     

    Look forward to hearing from you.

     

    -Souvik.

    2 replies

    O
    Ook36684163g5gw
    Participant
    April 12, 2024
    I have purchased one year subscription but still not able to use full functionality in aap 
Please fix the problem or cancel my subscription.
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 2, 2024

    Hi @Ook36684163g5gw,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat's premium features.

     

    I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

     

    Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

     

    Hope this helps.

     

    Thanks,

    Souvik.

     

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 28, 2023

    Hi @Ashanta28627450svr4,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I checked your account with the email address registered on the community, and the subscription shows as canceled. If you see otherwise, please share a screenshot with us so we can check further and provide you with a suitable resolution.

     

    Look forward to hearing from you.

     

    -Souvik.

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