My paid subscription is not working

Hi @Karolina313887531nrp,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Would you mind sharing the below details over a private message: 

Email ID : 
GPA/Samsung number/Purchase Order ID :
Purchase Date :

Note: To send a private message, click on my profile-> click the blue button that says "Send a Message" on the next page.

Look forward to hearing from you.

-Souvik