My pdf are now saving as a web page. I pay for pdf pack. This has been an issue the last 2 months I belive. I can't save on my desktop as pdf.

I pay for pdf pack. My documents on my surface now only showing as a web page. I can nolonger save documents on my computer and can only share new docs as a link. Im paying for a service I cant use. Its been difficult getting this resolved by Adobe because you cant connect with them.