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Participant
December 22, 2017
Question

My pdf file keeps corrupted

  • December 22, 2017
  • 1 reply
  • 11581 views

After the update i not sure why my pdf file corurpted. It show create a local copy or discard where it normally wont show on my ipad. After i exitand reenter, the pdf file that i choose wont load and the time and date of the file changed to now. I tried uniinstall and reinstall the apps but the pRoblem maintain. I am sad as all my one year of hardwork studying and highlighting gone inA blink of an eye.

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1 reply

Legend
December 22, 2017

Hi yaph79276059​,

Sorry for the problem.

I am not sure if the PDF documents are actually corrupted.

Would you try restarting your iPad/iPhone after updating to the latest version (17.12.15) of Acrobat Reader?

Restart your iPhone, iPad, or iPod touch - Apple Support

Restarting your device should clear the bad state.

When you see the alert again, please choose to create a local copy so you will not lose new changes.  The copy will appear in the "Local" file browser in Acrobat.

Please let us know what you find.

Thank you.

Participant
December 22, 2017

I have tried to restart my iPad.  Ut the problem still presist. The file that i wanted to open has change its saved date to now and thr file toook forever to open as the loading sign keep on and on

Participant
December 22, 2017

And it is running on the 17.12.15 version too.