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D
DrStem5E78
Participant
February 16, 2021
Question

My pdf files won’t convert to word anymore

  • February 16, 2021
  • 3 replies
  • 5380 views

All of a sudden my files won't convert to word document anymore 

please assist 

3 replies

D
DrStem5E78Author
Participant
February 16, 2021

So I go to the dots on right top corner and then go to export pdf  which usually will exports and a message in green comes up once converted but now there is that message unable to process on all my documents 

Thank you again dor your time 

D
DrStem5E78Author
Participant
February 16, 2021

Thank you so much 

I can't even convert word to pdf 

I get same error message 

it was working very well all along and now on my phone iPad or computer won't work. 
checked membership payment and it was processed 

 

Attached is error message I get 

thank you again so much 

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 16, 2021

Hi DrStem

 

Hope you are doing well and sorry for the trouble. As described you are unable to export the PDF to Word document anymore.

 

- What happens when you try to convert PDF to Word? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

- Would you mind sharing the workflow/steps you are doing to export the PDF to Word?

 

Please try to convert the PDF to Word online using the link https://documentcloud.adobe.com/link/acrobat/pdf-to-word and see if that helps.

 

Regards

Amal

 

 

Q
Q Byrd Law
Participating Frequently
January 26, 2025

What is wrong if this link worked but the destop application does not work? Its not an old version. I've downloaded it recently. I am thankful to be able to do this online, but I would like to do it on my desktop app. I also might forget about this link.

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 28, 2025

Hi there

 

Hope you are doing well and thanks for trying out the workaround.

 

What happens when you try to create a PDF on your desktop application? Do you get an error message? If yes, please share a screenshot for more clarity. A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

 

Also, ensure that you have the desktop application updated to the latest version 24.05.2039X. Go to Help > Check for updates and reboot the computer once.

 

 

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