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Eric24102204uqwp
Participant
April 19, 2022
Question

My premium free trial got charged by Googlr

  • April 19, 2022
  • 1 reply
  • 1412 views

Last March 31, 2022 I was only trying to avail the 7 days free trial for Adobe Acrobat premium yearly but to my surprise Google already charged my paypal credit card for an annual fee of $68 or 3,400 pesos. Both PayPal and Google doesn't want to refund me eventhough I already send my intention for refund within the 7 days supposed to be free trial and I also cancelled the subscription already. I gave you 1 star and made a comment on the Google Play app for Adobe Acrobat last April 4, 2022. You replied just today and told me to go here at adobe.ly/readercommunity and told me you want to investigate and help resolve this. Kindly help me please. Thank you!

 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
April 19, 2022

Hi @Eric24102204uqwp 

 

Sorry for the trouble. 

We need a few details to better understand the issue. 

Could you confirm that when you were trying to avail the 7 days free trial on 31st March, did you get an option as "Start 7-day trial" or was it showing "Subscribe Now". 

Also, to avoid any confusion while checking your account please provide us the Adobe ID, Order ID and date of purhcase in a private message.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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Eric24102204uqwpAuthor
Participant
April 19, 2022

@Harsh Vardhan Pareek how can message you in private? Thanks!

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Eric24102204uqwpAuthor
Participant
April 19, 2022

Already sent a private message. Thanks!

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