My Premium membership for Adobe Acrobat not getting restored

Hello Sundar,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Thank you for sharing the screen recording for us to better understand the issue. I suggest you check whether the e-mail address registered with the Galaxy store is the same one you logged into Acrobat Reader Mobile.

If the account is the same, please try restoring the purchase and check if it helps. To know more, click on the link:

Subscription Services — Acrobat for Android Help (adobe.com)

Also, you may check if you can work with the tools on the online Documents Cloud portal.

Link for Document Cloud: https://acrobat.adobe.com/

If the tools do work there, try these steps:

1. Sign out of Acrobat Reader Mobile;

2. Restart the device;

3. Sign in with the same credentials that worked on the online portal.

Let me know if these steps help.

Thanks,

Souvik.