My premium subscription will not activate

Forum|Forum|5 months ago
October 28, 2025
2 replies
282 views

Can anyone help me to get my premium subscription to activate and stay activated so I can convert my files to pdf!

HajSalongo

Participant

Help activate my premium subscription

HajSalongo

Participant

Help activate my premium subscription it ends in November but in my profile appears as free

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active plan/subscription. If you may have used a different Adobe ID/Email for the purchase please logut of the application and re-login with the correct ID and see if that works.

Could you please share a small screenshot (via Private message) confirming that you are logged in with the same Adobe ID in the Acrobat app.

Also, please share a copy of the email from Adobe on this account confirming your purchase?

~Amal

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active plan/subscription. If you may have used a different Adobe ID/Email for the purchase please logut of the application and re-login with the correct ID and see if that works.

~Amal