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Amal.
Community Manager
Amal.Community Manager
Community Manager
October 28, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active plan/subscription. If you may have used a different Adobe ID/Email for the purchase please logut of the application and re-login with the correct ID and see if that works.

 

~Amal

Q
quintin_8270Author
Participating Frequently
October 28, 2025

 That is incorrect because I purchased through my apple account 

Q
quintin_8270Author
Participating Frequently
October 28, 2025

Also it just started doing this about 2 weeks ago. Prior to that the app worked perfectly fine

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