My subscription isnt working

Question

I purchased the premium for my mobile device and it isn't working but it keeps telling me that it's already purchased. Whats going on i wonder?

Amal. · Answer

Hi @Gerald38953808xjzy

I hope you're doing well. Thanks for reaching out!

I've checked the Adobe account linked to your Adobe ID and noticed that your Acrobat Premium subscription was purchased today. To ensure that the subscription is activated correctly, please follow these steps:

Sign Out: Open the Adobe Acrobat app and tap on the profile icon. Select “Sign Out” from the menu.
Reboot Your Device: Restart your device to ensure that any temporary issues are resolved.
Sign In Again: After your device has restarted, open the Adobe Acrobat app and sign in again using the same Adobe ID and password associated with your subscription.

These steps should help in synchronizing your subscription with the app. If you encounter any further issues or if the problem persists, please let us know, and we’ll assist you further.

~Amal

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