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Participant
September 10, 2024
Question

My work didn't save on my phone, lost hours worth of homework

  • September 10, 2024
  • 1 reply
  • 2270 views

I've been trying to figure out what went wrong with my homework. My professor gives us a pdf that we have to fill in, and I've been doing it using the app because of how convenient it usually is. However, today I found out that I've lost mulitple hours of work. It's just gone. All the advice that I've been able to find has been with a computer, but I did this work on my phone. I was able to recover the first page of my work, but I have multiple pages that are still missing. I'm not sure why I can recover the 1st page (and I could only recover that page using my laptop. That first page still isn't showing up on my phone in the original file for some reason, so I made a copy of the original from my laptop and my phone's able to show it, I did use cloud storage). All of my edits to the pdf were drawings, if that makes a difference. I've used Adobe for my math classes for a year now, and I've never had this kind of issue before, and I had no issues when I used drawings on 20 pages of math homework last week. The app didn't crash or anything, I finished my homework and then I closed out of the app, and I only opened it again about half an hour ago and saw that my work had disappeared.

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1 reply

Amal.
Community Manager
Community Manager
September 11, 2024

Hi @elizabeth_1916


Hope you are doing well and thanks for reaching out.


Would you mind sharing the version of the Acrobat Reader mobile app and the OS you are using? To check the version of the app, tap on the profile icon > About Adobe Acrobat.


If you have backed up the files on adobe cloud storage please login here https://adobe.ly/3XAaWbD with the Adobe ID and password and check for your file under the Documents tab > Your Documents and see if that helps.


~Amal



Participant
September 11, 2024

The version is 24.8.1.34717 and I'm using a Samsung. I just tried doing that, but still only the first page of the document is filled in with my work.

Amal.
Community Manager
Community Manager
September 12, 2024

Hi @elizabeth_1916

 

We’re sorry to hear about the trouble you're experiencing.

 

Could you please try editing a different PDF file to see if the issue persists? This will help determine if it’s specific to the file you're working on.

 

Additionally, could you share a short video recording of the steps you’re taking when the issue occurs? If possible, please also provide the problematic PDF file so we can investigate it further on our end.

 

Thank you for your cooperation.

 

~Amal