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3 replies

Participant
May 27, 2025 11:29 AM UTC

Esqueci a palavra, passe

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AnandSri
Legend
May 27, 2025 12:20 PM UTC

Hello @lucilia_4613!

 

I hope you are doing well, and thanks for reaching out.

 

Could you please share more details about the issue? Are you unable to open a password-protected PDF file on a mobile device? Is it an Android or an iOS device? If you have forgotten the password for the PDF, you cannot open the file, and the Acrobat Reader mobile app does not have any settings to access such PDFs without the password. If you own the PDF file and have access to the source file used to create it, you can recreate the document without password protection. See this article to learn more about opening PDF files on an Android device: https://www.adobe.com/devnet-docs/acrobat/android/en/openfiles.html

For iOS, see this article: https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html

 

I hope this helps, and let us know if you have a different question.

Thanks,

Anand Sri.

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Harsh Vardhan Pareek
Participating Frequently
Feb 28, 2022 8:27 AM UTC

Hi @Sandrotelecom233367890s0g 

 

To open a password protected file, you must know the password. If you are not able to open the PDF, you need to double check if you are putting the correct password.

 

~Harsh

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