Skip to main content
Participant
June 6, 2025
Question

Nao consigo acessar a assinatura no Android

  • June 6, 2025
  • 1 reply
  • 113 views

Bom dia!

Tenho assinatura para usar a AI do adobe, baixei o aplicativo no celular e não consigo acesso a minha conta...diz que não tenho nenhuma assinatura...

1 reply

S_S
Community Manager
Community Manager
June 7, 2025

Hi @yzabella_vetcore,

 

Hope you are doing well. Sorry for the trouble.

 

I checked your email address registered here on the community and couldn't find an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log back in to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: https://adobe.ly/3SFpkvZ.

 

Let me know if these help.


Regards,
Souvik.