Não consigo baixar aplicativos por que está cobrando 129,90 de um plano do adoble que foi cancelado.

Hi @MARCONIZA27659260u1rn

I hope you are well, and thanks for reaching out. I’m sorry for the trouble you are experiencing.

I checked your account, and the plan shows as canceled. To understand what is happening, I’d ask you to check the following:

• Whether you have another account with a different Adobe ID (for example, with another email). Sign in to https://adobe.ly/4stfMoT > Plans with that other Adobe ID and see if there is an active plan or charge there.

We’d also like to better understand the download problem. Could you please share:

• What exactly happens when you try to download the app (an error message, the download doesn’t start, or it gets stuck)? If there’s a message, share the exact text.

• Which app are you trying to download, and from where (Creative Cloud, Google Play, App Store)?

• Your device’s operating system and version (for example, Windows 11, macOS Sonoma, Android 14, or iOS 18).

• A screenshot of the error and, if possible, a screen recording showing the steps leading to the problem.

Before sharing, please hide any personal or payment details in the images and video.

Once we have these details, we will be in a better position to share more accurate troubleshooting steps. 

Regards

Amal