Não está funcionando

Hello Ingrid,

Hope you are doing well. I am sorry for the experience you had with using the esubscription.

Could you please try to login to Document Cloud with the e-mail address that has the active subscription to check if you are able to work with the tools there or not. Link for Document Cloud: Adobe Document Cloud

If it does work, please try the following steps:

1. Log out from the application;

2. Restart the device

3. Log in back with the same e-mail address through which you were able to work with on the Document Cloud.

For other steps, please click the link: FAQ | Adobe Acrobat Reader mobile app

Let me know if it helps.

Thanks,

Souvik.