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Полина5EF3
Participant
June 22, 2021
Answered

Не могу отменить подписку

  • June 22, 2021
  • 1 reply
  • 458 views
  1. Здравствуйте , я не могу отменить подписку через play market , так как подписка оформлена на один аккаунт , а в play market , я могу зайти только с другого аккакунта , как тогда отменить подписку ?) 
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    Correct answer S_S

    Hello,

     

    Hope you are doing well. Sorry for the delayed response and the experience with the subscription you had.

     

    Just so that you know, the mobile based subscription is totally managed by the store through which you have purchased it. 

     

    As per the above description, as you have a different account logged in on the store, you might need to switch it to the account that has the susbcription so that you can view it on your profile and then proceed with the cancellation.

     

    If that does not wrok either, I would suggest you to contact your store's support channel once as they would be in the best position to assist you.

     

    To get a better idea about it, please click the link: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if it helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 10, 2022

    Hello,

     

    Hope you are doing well. Sorry for the delayed response and the experience with the subscription you had.

     

    Just so that you know, the mobile based subscription is totally managed by the store through which you have purchased it. 

     

    As per the above description, as you have a different account logged in on the store, you might need to switch it to the account that has the susbcription so that you can view it on your profile and then proceed with the cancellation.

     

    If that does not wrok either, I would suggest you to contact your store's support channel once as they would be in the best position to assist you.

     

    To get a better idea about it, please click the link: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if it helps.

     

    Thanks,

    Souvik.

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