Skip to main content
Daniela valderrama
Participant
May 13, 2026
Answered

Need a refund pleaseee

  • May 13, 2026
  • 1 reply
  • 16 views

Please i need a  Refund
Need a refund on a purchase that was not authorized, cancel the suscription 

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    As mentioned this purchase was not authorized, please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 13, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    As mentioned this purchase was not authorized, please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

     

    ~Amal