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T
The Krisser
Participant
April 21, 2020
Question

Need help Cancelling my free trial

  • April 21, 2020
  • 2 replies
  • 1143 views

I would like to cancel my free trial before I get billed because I don't need Adobe Acrobat after all. Can you please assist me? 

This topic has been closed for replies.

2 replies

J
jean5E24
Participant
April 30, 2021

i am trying to cancel my free trial however im unable to do so. also, i visited the app store and it appearsc that a number of purchases are showing which i have not ordered.

 

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
April 30, 2021

For app purchases, cancellations, refunds, etc.,  (specially through a web store), you must contact their customer support directly.

 

This is a user-to-user support forum, there's no access to help the customers' with their own billing  records here.

 

Ordinary Adobe Acrobat users like myself can't help you further  with purchases or accounts billing. 

 

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    May 1, 2020

    You need to contact Adobe Customer Care directly or follow this guidance from the support website: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    This is the Adobe user-to-user community support forums.

    L
    linda5E09
    Participant
    April 30, 2021

    I’ve already tried to cancel it tells me to go to the apps store

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