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alyssa_dianes67743258
alyssa_dianes67743258
Participant
July 14, 2019
Question

Need Refund

  • July 14, 2019
  • 2 replies
  • 482 views
So I accidently bought some adobe products under the card 0338 - the original prices for both purchases were listed as 1.99 each and I bought 2 products. I was charged $26... I want a refund in the first place since the products werent purposely bought, and that I was charged an amount that wasnt stated at first anyhow.

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
July 18, 2019

Hi Alyssadianes,

Sorry for the delay in response.

If you have purchased the service from the Adobe Store, you can refer to the steps provided in the following help document to cancel the service.

- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If you cancel the service within the 14 days of the purchase, you will get the refund. Check the information on refund under the headline "What happens when I cancel?" in the help document shared above.

Let us know if you have any questions.

Regards,

Meenakshi

alyssa_dianes67743258
alyssa_dianes67743258Author
Participant
July 18, 2019

That was the issue. I canceled my subscriptions the same day and was

charged for 25$

On Thu, Jul 18, 2019, 3:19 PM meenakshin83966505 <forums_noreply@adobe.com>

Meenakshi_Negi
Meenakshi_Negi
Legend
July 25, 2019

Hi Alyssadianes,

Would you mind sahring your Adobe ID that you used to purchase the service in the private message?

That will help us to check your account details. Use the steps provided in the following hlep link to initiate private message.

- How Do I Send Private Message

Regards,

Meenakshi

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 14, 2019

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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