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Participant
December 12, 2024
Question

Need to check old files but unknown password is required

  • December 12, 2024
  • 1 reply
  • 210 views

Old unrecognised files need password to open them   I need to see if they are still needed   How can they be viewed?

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1 reply

Amal.
Community Manager
Community Manager
December 13, 2024

Hi there

 

Thank you for reaching out to us. I hope this message finds you well.

At Adobe, we prioritize user security and do not store passwords for PDF files. If you’ve forgotten the password for a PDF file, here are a few steps you can take to access your document:

  1. Recreate the PDF:
    If you have access to the original source file, you can create a new PDF file without a password. This option allows you to bypass the forgotten password entirely.

  2. Request a Password-Free Copy:
    If the PDF was shared with you by another person, you can contact them and request an updated version of the file without a password.

If you have any other questions or need further assistance, please feel free to reach out.