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J
Jecy26611287q974
Participant
October 15, 2022
Question

Never subscribe to Adobe AcroPro

  • October 15, 2022
  • 1 reply
  • 610 views
 

I have just noticed that you are taking money out of my account for the last few months I have never subscribed to your service and I want you to stop this subscription and would like a full refund.

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
October 18, 2022

Hello @Jecy26611287q974 

 

 

I hope you're doing great.

 

I understand you want to cancel your subscription to Adobe Scan. Kindly refer to this helpful article for the same: -

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription

 

I hope this helps.

 

Regards,

Krutikka

J
Jecy26611287q974Author
Participant
October 18, 2022

Well Davendra from Adobe Virtual Assistant  promised me verbally or by chat that my case already escalated to the backend team of Adobe and Devandra said they will contact me within 24-48hours. But then until this very second no one responded to my case which is already more than 48hours. And not a single email they sent to me to confirm that they already canceled the subscription that they put in my account. 

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