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jenniferawhite
Participant
October 24, 2024
Question

New Issues

  • October 24, 2024
  • 1 reply
  • 180 views

For some reason, this just started happening lately, I will try to open a pdf and go to make a duplicate or rename it and any action I take causes substantial freezing. Enough for me to have to exit the application. I tried it a few different times, and am going to try removing and re-installing to see if that works, but any other advise is appreciated!

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1 reply

C
clint_5502
Participant
October 25, 2024

My entire office is having the same issue. Whenever we even open a pdf via Adobe, it freezes for i'd say at least a minute, if not completely crash. Also, seperate issue my co-worker's signature never gets saved anymore, and he has to do a new signature twice before it actually saves. Then when he turns off his computer, is looses his signature again. We have 8 people in our office with issues with Adobe freezing. The signature issues a one off.

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 29, 2024

Hi there,

Thank you for reaching out, and I hope you're doing well!

To assist you more effectively, could you please provide the following details?

  1. OS and Acrobat Version:

    • For the OS, let us know if you're using iOS or Android and the version number (e.g., iOS 16.5 or Android 12).
    • For the Adobe Acrobat Reader mobile app, you can find the app version by tapping on the profile icon and selecting "About Adobe Acrobat."

  2. Video Recording:

    • Could you share a brief video demonstrating the steps leading up to the issue and showing the error or unexpected behavior? This will give us better insights into what might be causing the issue and help us recommend a more precise solution.

Once we have these details, we’ll work towards resolving this as quickly as possible!

 

~Amal

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