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Mystical_videography8f1e
Participant
October 2, 2026
Question

No Collection option for Fill in Sign when choosing image as signature and initial

 

Hello, i’m a user of adobe acrobat. After the latest update : I cannot select image from photos/collection for fill and sign in adobe acrobat. As you can see from the image attached, it only appears photos. Previously it has options : photos, collection. I usually will click collection and choose image from ‘ Favourites ‘ for digital sign (i favourited a few photos specifically for digital sign). But since the latest update has lost the option, it was hard for me. 

 

Then, if i choose limited access photos. Still the same thing. When i click select image, nothing happened.

Please help. Thanks

    3 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 5, 2026

    ​Hi @Mystical_videography8f1e 

     

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble. 

     

    To help us look into this, could you please share:

     

    1. The Acrobat Reader app version is installed on your phone.

    2. Your phone model and OS version.

    3. Whether Select image also does nothing when you add an image elsewhere in the app, or only for signature and initials.

     

    Once we have these details, we can share the next steps with you.

     

    Also, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity? 

     

    Regards,
    Amal

     

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    Mystical_videography8f1eAuthor
    Participant
    October 6, 2026

    Hello Amal,

    Thank you for replying. Here are the details that you need :

     

    1. The Acrobat Reader app version is installed on my phone : 26.08.50

    2. My phone model and OS version : iPhone 16, iOS 26.6

    3. Whether Select image also does nothing when you add an image elsewhere in the app, or only for signature and initials : Only for signature and initials

    I hope you can help fixing it back where there is ‘ Collection ‘ or ‘ Favourites ‘ option when we want to choose image instead of ‘ Photos ‘ only. Just like the previous version.

     

    Thank you ! 

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 6, 2026

    ​Hi @Mystical_videography8f1e 

    Thanks for sharing the details. The issue is not reproducible at my end, would you mind sharing a small video recording of the steps you are taking and the issue as it occurs so we can get this checked further with our development team. 

    Regards

    Amal

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