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Participant
July 24, 2018
Answered

No funciona la aplicación pagada

  • July 24, 2018
  • 1 reply
  • 715 views

La aplicación de adobe me ofrece la conversión de archivos Excel para lo cual tuve que hacer un pago anual con la sorpresa de que esa opción no funciona necesito convertir mis archivos PDF en Excel para lo cual pague y no lo hace la aplicación Solicito se realice de manera inmediata la Correccional aplicación para que se puedan realizar las funciones que ofertan Y que además cobran y muy bien

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Correct answer Meenakshi_Negi

Hi Hobech,

Sorry for the delay in response.

I have checked that you purchased the Adobe Export PDF annual subscription.

Please make sure that you are signed in with the same email address that you use to purchase the service.

Try once to sign out and reboot the device.

Then sign in with your Adobe ID and check if you can export PDF.

Take help of the steps mentioned here Acrobat Reader Help for Android: Exporting PDFs to another format to export PDF on the mobile application.

Let us know if you still experience the issue.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
July 31, 2018

Hi Hobech,

Sorry for the delay in response.

I have checked that you purchased the Adobe Export PDF annual subscription.

Please make sure that you are signed in with the same email address that you use to purchase the service.

Try once to sign out and reboot the device.

Then sign in with your Adobe ID and check if you can export PDF.

Take help of the steps mentioned here Acrobat Reader Help for Android: Exporting PDFs to another format to export PDF on the mobile application.

Let us know if you still experience the issue.

Regards,

Meenakshi