NO FUNCIONA MI IA

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Hola, hace 2 dìas mi IA no funciona, nada de ella, no genera resumenes, ni busca conceptos claves, nada, solo dice vuelva a intentarlo y ya no he obtenido solucion.

pedrog94058098

Participant

hola, tengo el mismo problema. lo pudiste solucionar?

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Amal.

Legend

Hi there,

Hope you are doing well, and we are sorry to hear that you are still experiencing this issue.

Please try to log out of the application, reboot the device, and re-login with the same Adobe ID and see if that helps. If it still doesn't work, please share the information as requested :

1. The app version number of Acrobat you use (go to Home > Profile > About Acrobat);

2. The OS version of your device;

3. If you see this issue with every file you try to use;

4. A small video recording of the steps you are taking and the issue as it occurs, and a sample file where you see this issue for us to test it in-house.

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Souvik Sadhu

Legend

Hi @Stephanie_FP,

Hope you are doing well. Sorry for your experience with using Acrobat's AI Assistant.

We were experiencing server issues at the time you posted the query.

Would you mind trying to use the AI Assistant again, and let us know if it works for you now?

If not, please share a few pieces of information for further investigation:

1. The app version number of Acrobat you use (go to Home > Profile > About Acrobat);

2. The Android version of your device;

3. If you see this issue with every file you try to use;

4. A sample file where you see this issue for us to test it in-house.

Look forward to hearing from you.

Regards,
Souvik.

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