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Anonymous
Oct 10, 2022 12:13 AM UTC
Answered

No Help

I hit the Help button & nothing happens. I was told to resolve my complaint about being charged for a subscription that I don't have in the chat, but I can't get to the chat. 

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Oct 10, 2022 8:33 PM UTC

Hi @26504923,

 

I am sorry for your experience with Acrobat Reader Mobile. 

 

I checked your account registered with the community and saw that the subscription is still active on your account.

 

The reason for being charged on the very day could be due to the utilization of the trial previously.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

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4 replies

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Oct 10, 2022 8:33 PM UTC

Hi @26504923,

 

I am sorry for your experience with Acrobat Reader Mobile. 

 

I checked your account registered with the community and saw that the subscription is still active on your account.

 

The reason for being charged on the very day could be due to the utilization of the trial previously.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

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    Anonymous
    Oct 10, 2022 9:34 PM UTC

    I don't have a record of the subscription. It isn't showing up as a subscription anywhere on my phone. It shows on my app that I'm a "free user" without a subscription. 

    I can't manage an account that doesn't exist. I've tried following that link & it shows that I do not have a subscription. 

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      Laura2641403427wb
      Participant
      Oct 10, 2022 10:14 PM UTC

      I am currently having this issue on my account as well but with Samsung and every time I try to get with a rep via chat it won't let me. And when I call the customer service number it just rings and rings nobody answers they took 75.76 out of my account but when I got to subscriptions it shows I have nothing. 

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