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2 replies

Ria Tagra
Inspiring
May 24, 2021

Hi @Loong5E64 

 

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing a screenshot of an open document?

 

We will be waiting for your response.

 

Regards

Loong5E64Author
Participant
May 28, 2021

  

Loong5E64Author
Participant
June 2, 2021

Hi @Loong5E64 ,


Hope you are doing well.

 

Thank you for your swift reply. We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Application version?
  2. Is it happening with a single pdf or all of them?
  3. Try with a new test PDF and let us know the result.

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For Android Adobe Reader Mobile version: 21.4.1


For more help refer to: *Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

 

Regards

Ria


Hi Ria, 

Thanks for your reply.

1. The App version is 21.4.1.17706

2. No liquid mode icon/option for All PDFs 

3. Same result w test pdf.

 

thanks for your help.

Mr Siow

jane-e
Community Expert
Community Expert
May 21, 2021

Hi @Loong5E64 

Are you using the beta version of Acrobat for Mobile? If you are not, we can move this to the proper forum

~ Jane

Loong5E64Author
Participant
May 21, 2021
Hi Jane, actually I don’t think I’m using Beta version. It’s the Adobe App downloaded normally from the Google Playstore. I just don’t know under what subheading to post my issue.

Thanks n regards
Siow


Sent from my iPad
jane-e
Community Expert
Community Expert
May 21, 2021

Hi @Loong5E64 

I'll move this from acrobat reader for mobile (Beta), to acrobat reader for mobile. The forum for beta is supposedly for the beta users, although you can count the number of posts on one hand.  
Jane