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No longer seeing attachments in encrypted pdf emails on iPhone & iPad

Forum|Forum|7 years ago
October 29, 2018
2 replies
1521 views

Since updating app on iPhone and iPad can no longer see any attachments in encrypted pdf emails - when I open same email on my Mac the attachments are there. This is a new problem as have previously been accessible on all iPhone, iPad and Mac desktop. Can you help?

iOS

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Correct answer MobileDeveloperCK

Hi anneh47755849,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Please update to 18.11.00 and let us know if it works for you.

Sorry for the inconvenience caused.

MobileDeveloperCKCorrect answer

Legend

Hi anneh47755849,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Please update to 18.11.00 and let us know if it works for you.

Sorry for the inconvenience caused.

anneh47755849Author

Participant

Many thanks - my attachments are now accessible after updating app to version 18.11.00

Sent from my iPhone

MobileDeveloperCK

Legend

Hi anneh47755849,

Thank you for the confirmation!

derek lau @ adobe.com

Adobe Employee

hi anneh47755849,

I'm sorry for any inconvenience. We are aware of the issue and are investigating it.

Thank you for your patience,

-derek