No premium Access?

Forum|Forum|1 year ago
September 9, 2024
2 replies
480 views

Hello, I am a premium user, but when I am offline I do not have the ability to edit documents, and even when I am online, every edit is done through the browser in an inconvenient, cumbersome form, what is the reason for this? Previously I had the Pro version and there was no such problem, except that it was too expensive for me

AI Assistant

V

visual_connoisseur3234

Participant

I'm a premium user. I'm trying to turn a jpg into pdf and the 7 day pre trial keeps appearing. Why

Amal.

Community Manager

Hi @Damian38121420mixv

I hope you're doing well, and thank you for reaching out.

To better assist you, could you kindly provide a brief description or video recording of the steps you're taking to edit the PDF, as well as any issues you're encountering? This will help us understand the situation more clearly.

Are you trying to edit the PDF on Mobile device or on a computer? Acrobat Premium provides access to all premium tools within the app, please try to edit the PDF file with in the Acrobat Reader mobile app and see if that works for you.

Let us know how it goes.

~Amal

D

Damian38121420mixvAuthor

Participant

Hello,
I'm sorry that I'm replying so late, but the problem has not gone away. Everything works in the mobile application on my phone, but not on my computer, so I care even more about being able to edit on my computer because it's more convenient. What could be the reason and how to fix it because this problem irritates me very much

Amal.

Community Manager

Hi there

Thank you for reaching out!

As you have an Acrobat Premium subscription, specifically for mobile devices. Please note that this subscription is designed exclusively for use on mobile platforms and does not extend to desktop applications.

If you have any further questions or need assistance, feel free to let me know.

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