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Participant
January 29, 2024
Answered

no profile selection while login

  • January 29, 2024
  • 1 reply
  • 278 views

why there is no option to choose personal or business profile? But website or computer has

This topic has been closed for replies.
Correct answer S_S

Hi @C2-L,

 

Hope you are doing well. Thank you for writing in!

 

When you clear the cache or data of the app or install it for the first time, you should be redirected to the website, and the profile selection page should appear if you have multiple profiles registered under your Email address. 

 

If there is only one profile, Acrobat Reader Mobile automatically recognizes the subscription and logs you in.

 

Hope this clarifies your question.

 

-Souvik

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
February 3, 2024

Hi @C2-L,

 

Hope you are doing well. Thank you for writing in!

 

When you clear the cache or data of the app or install it for the first time, you should be redirected to the website, and the profile selection page should appear if you have multiple profiles registered under your Email address. 

 

If there is only one profile, Acrobat Reader Mobile automatically recognizes the subscription and logs you in.

 

Hope this clarifies your question.

 

-Souvik