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ISABEL26815574ly71
Participant
October 27, 2022
Question

No puedo usar la app

  • October 27, 2022
  • 1 reply
  • 363 views

 

 No puedo usar la aplicación porque me manda esa notificación y cuando intento suscribirme me dice que ya tengo la suscripción premium, la cual sí estoy pagando 

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
October 31, 2022

Hello @ISABEL26815574ly71 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Kindly log in with the email ID you used while purchasing the subscription.

 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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