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A pesar de que compré la aplicación anual, siempre que intento usar algunas de las herramientas para editar el PDF me vuelve a cobrar, y de cualquier forma me marca error y nunca la puedo usar
Souvik SadhuCorrect answer
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Mar 14, 2024 2:19 PM UTC
I hope you are doing well. I am sorry for the trouble.
I checked your email address and registered here in the community, but I cannot find an active subscription for Acrobat Premium.
Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Let me know if this helps.
Thanks,
Souvik.
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