Skip to main content
A
ANAID357041611eex
Participant
February 26, 2024
Answered

No sirve

  • February 26, 2024
  • 1 reply
  • 243 views

A pesar de que compré la aplicación anual, siempre que intento usar algunas de las herramientas para editar el PDF me vuelve a cobrar, y de cualquier forma me marca error y nunca la puedo usar 

    This topic has been closed for replies.
    Correct answer S_S

    Hi @ANAID357041611eex,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address and registered here in the community, but I cannot find an active subscription for Acrobat Premium.

     

    Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Also, you might want to check if you are logged in using Apple ID and not Google.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    March 14, 2024

    Hi @ANAID357041611eex,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address and registered here in the community, but I cannot find an active subscription for Acrobat Premium.

     

    Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Also, you might want to check if you are logged in using Apple ID and not Google.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices