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J
joanne_2213
Participant
July 5, 2025
Question

No upgrade received

  • July 5, 2025
  • 1 reply
  • 92 views

I have downloaded Adobe app. I have followed the link and  I've upgraded to premium. I am still on as free user and unable to use.

Money has gone out of my account.

I have tried  refresh but my account is saying I've no subscriptions to refresh.

What should I do?

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 7, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active/paid plan. If you may have used a different Adobe ID for the purchase, please log out of the app, and log in with the correct Adobe ID and see if that works. 

 

Let us know how it goes. 

 

 

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