None connection to adobe

Forum|Forum|5 months ago
August 21, 2025
1 reply
182 views

Still no joy been trying all afternoon and evening to try and activate mylicence key. Says downloaded but then not allowed to access adobe

Install update and subscribe

Correct answer Amal.

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

I have checked your Adobe account and found that you have an active plan for Acrobat Premium purchased via Apple/iTune. To know more about the cancellation and refund process, please check the help page https://adobe.ly/3I3Phnf

~Amal

creative explorer

Community Expert

@karen_7001 curious, how did you purchase your adobe application? Through adobe.com or did you go through Apple store or Google PlayStore? I ask because Acrobat Reader is FREE! And they don't send out license keys for free apps!

I am just thinking, maybe it's a permission or corrupted file issue on your device.

Mobile: https://www.adobe.com/ca/acrobat/mobile/acrobat-reader.html

PC/MAC: https://get.adobe.com/reader

m

K

karen_7001Author

Participant

Hi purchased it via wowcher. I've now requested a refund and I had to go onto adobe site and purchase a year membership at £62 I only needed to amend one pdf form but it would not let me amend it without purchase.

Amal.

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

I have checked your Adobe account and found that you have an active plan for Acrobat Premium purchased via Apple/iTune. To know more about the cancellation and refund process, please check the help page https://adobe.ly/3I3Phnf

~Amal

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