None connection to adobe

Question

Still no joy been trying all afternoon and evening to try and activate mylicence key. Says downloaded but then not allowed to access adobe

Amal. · Accepted Answer

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

I have checked your Adobe account and found that you have an active plan for Acrobat Premium purchased via Apple/iTune. To know more about the cancellation and refund process, please check the help page https://adobe.ly/3I3Phnf

~Amal

justlearn · Answer

@karen_7001 curious, how did you purchase your adobe application? Through adobe.com or did you go through Apple store or Google PlayStore? I ask because Acrobat Reader is FREE! And they don't send out license keys for free apps!

I am just thinking, maybe it's a permission or corrupted file issue on your device.

Mobile: https://www.adobe.com/ca/acrobat/mobile/acrobat-reader.html

PC/MAC: https://get.adobe.com/reader

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