Not able to access the app on iPhone

Question

Hi ..I have purchased the annual subscription of Adobe Reader in Nov 22. Everytime I try to access the app for editing or creating a document, I get this msg to have a subscription . When I click on subscribe now, I get this msg n after clicking on OK it keeps buffering. Donno Wats the issue but Wats d point on have such an expensive app wen I can use it.kindly resolve it else process refund. Looking for an immediate response.regards

Souvik Sadhu · Answer

Hi @euthica299083358xl8,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.

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