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euthica299083358xl8
Participant
June 9, 2023
Question

Not Able to access the Features even after Premium Annual subscription

  • June 9, 2023
  • 1 reply
  • 698 views

To whom so ever it may concern.

I am having annual Subscription since Nov 22, but have not been able to access the features. The moment I try to edit or create a PDF file...it takes me to the page of purchase subscriptions again, when I click on ok, it says I already have the subscription, on clicking OK again, it starts buffering for hours but the page doesn't open. 
there is no other way that I can communicate with your Team, had written the post before but was unanswered. 
Kindly help.. else please refund me the charges. I am now out of patience to deal with this anymore.

Regards Euthica

[PII removed by moderator]

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 20, 2023

Hi @euthica299083358xl8,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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