Not Able to Combine Two 20MB Files in Acrobat Premium.

1) Acrobat Version installed is 28.8.0

2)The 2 pdfs are stored in my device memory and not share or protected.

3)Tried with both WiFi 50mbps speed and mobile data with 200mbps speed. It stocks all the time big pdfs. Always able to merge small pdfs of 2-3 mb.

4) Signed with same account which has the subscription.

Hi @kamlesh_kumar

I hope you are doing well, and thanks for the clear details about your device and the app update. I’m sorry for the trouble. I understand how frustrating it is to wait half an hour on “uploading” when you only need to merge two PDFs.

To combine files in Acrobat on mobile, you need an active subscription, you must be signed in to Adobe Cloud storage, and you need an active internet connection. Files that are shared for review cannot be combined. You can find the details here: https://adobe.ly/4zsnDFL

To help us look into this, could you please share:

1. The Acrobat app version is installed on your phone.

2. Where the two PDFs are stored (on your phone, Google Drive, another cloud storage or Adobe cloud storage), and whether either file is shared for review or protected with a password.

3. Whether you are on Wi-Fi or mobile data, and whether the upload also stays stuck when you try smaller PDFs.

4. Whether you are signed in to the same Adobe account that has the subscription.

Once we have these details, we can share the next steps with you.

Let us know how it goes.

Regards,
Amal