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Participant
February 22, 2024
Answered

Not able to Edit even after subscription

  • February 22, 2024
  • 1 reply
  • 347 views

Not able to edit even after subscription.

Please advise

 

This topic has been closed for replies.
Correct answer S_S

Hi @vishnu35623410yyeg,

 

I hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if these help.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
March 19, 2024

Hi @vishnu35623410yyeg,

 

I hope you are doing well. Sorry for the trouble with Acrobat Reader Mobile.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if these help.

 

Thanks,

Souvik.