Skip to main content
Anonymous
November 20, 2017
Answered

Not able to open pdf on mobile devices.

All of a sudden, I can  open adobe pdf files on either of my iOS devices. Says something about needing Adobe Acrobat Reader DC?

    Correct answer
    November 27, 2017

    Hi Ira,

    Are you referring to a particular  document or does this happen with all the files? What type of file it is?

    Would you please try a different one? Or if possible can you share it with us so that we can check the same at our end.

    You can share the file with us via email. And you can send it to the email that is shared via private message. (Please do mention your forum thread in the subject)

    -Akanchha


    Evening Akanchha,

    Hope you had a nice Turkey Day.  I sent myself a .pdf and I was able to open it...... So, I think the problem is with the sender and their Adobe Reader.  If it continues, I’ll try to email you the warning that I get.

    View reply

    7 replies

    Keisha23107519g0sg
    Participant
    February 14, 2022

    I need to reset my password 

    Translate
      fransd92311
      Participant
      November 25, 2017

      Still can't Open the same document

      Translate
        Registration renewal pape
        Participant
        November 22, 2017

        I just paid my Registration and I put it in pdf and I can't find it why? Jennifer L Russell

        Translate
          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          November 21, 2017

          Hi iran,

          To open any pdf file on mobile of desktop, you need to have pdf supported software.The type of document you are trying to open requires Adobe Acrobat Reader which you might have deleted or may be not up to date.

          Check the list of application you have, also check the App Store>Adobe Acrobat Reader >Update(if its pending)

          Let us know if you still experience the same problem.

          Regards,

          Akanchha

          Translate
            Anonymous
            November 21, 2017

            Morning Akanchha,

            I have checked the app on both of my devices, and they are current. No updates as of yet for the Reader.  I tried to open the doc again this morning, but got the same display as the previous tries.

            Thanks so much for the help. Still experiencing the same problem.

            Ira

            Translate
              AkanchhaS8194121
              AkanchhaS8194121
              Legend
              November 22, 2017

              Hi Ira,

              Are you referring to a particular  document or does this happen with all the files? What type of file it is?

              Would you please try a different one? Or if possible can you share it with us so that we can check the same at our end.

              You can share the file with us via email. And you can send it to the email that is shared via private message. (Please do mention your forum thread in the subject)

              -Akanchha

              Translate
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices