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Participant
November 11, 2020
Question

Not able to sign in through Adobe App

  • November 11, 2020
  • 2 replies
  • 376 views

It's very urgent please help me.I have downloaded the app but when i click on sign in option, a pop up comes up stating that please try after some time.I have tried with all the option to sign in of your none seems to work.Please resolve my issues at the earliest as my work is getting suffer from this.  

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2 replies

Adobe Employee
December 6, 2020

Can you try the following steps and let us know if it works :-
Is there any other Adobe app on your device? If yes, can user try to logout from all Adobe apps from his device and then login  via Acrobat app ?
Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
Thanks,
Acrobat Android Team

ls_rbls
Community Expert
Community Expert
November 11, 2020

In which mobile device is this happening?