Not combining files

Question

I have android app for Adobe acrobat. I have a subscription and use app daily to create pdf's for my daughters' school work. Well today, all of a sudden, it doesnt want to work.

It will take 20min and say something along the lines of "failed to combine files".. these are not big files and I keep the file names small. These are a few pictures of homework and thats it.

A real human to fix the issue would be great.

creative explorer · Answer

@electric_dolphin2805 a bit confused. Because the post is in the Acrobat Reader Mobile and as per the screenshot you can't 'Edit text and images in a PDF.'

Since the app is failing to combine files after a long wait, this suggests a timeout or an interruption during the process. Meaning it MAY BE AN issue with your device, the app itself, or your internet connection. My wi-fi connection on my mobile device gets booted off my home internet all the time!

Make sure your app is updated to the latest version from the Google Play Store. An older version might have a bug that's causing the problem.

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