not saving as PDF

Forum|Forum|3 years ago
August 2, 2022
2 replies
891 views

iPad app is not saving as a PDF and rather just file. anyone else having an issue with saving a PDF into dropbox as a PDF problem started august 1.

This topic has been closed for replies.

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derek lau @ adobe.com

Adobe Employee

Hi matthew25089339cbo9,

Thank you for reporting this issue to us and I’m sorry for any inconvenience.

Could you please elaborate the details (provide reproducible steps) about the issue you experienced? What is the version of Dropbox and Acrobat on your device? Does your Dropbox account reach the quota limit? Does it still happen after restart the device?

Thank you for your patience,

-derek

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matthew25089339cbo9Author

Participant

acrobat version 22.07.00 updated today, dropbox version 290.2.2

normally i have a file in the acrobat app, and hit save a copy and then select save to dropbox. it would then save as a PDF into dropbox, however it is ot any longer. i usually import everything to acrobat to save it into dropbox in this manner.

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derek lau @ adobe.com

Adobe Employee

Hi matthew25089339cbo9,

I use Acrobat version 22.07.00 updated and dropbox version 290.2.2, however, I'm not able to repro the issue. (see attached AppstoreBuild.mov)

It would be helpful if you can provide the screen recording to illustrate your issue. Additionally, can you check how much space used in your dropbox account?

Thank you for your patience,

AppstoreBuild.zip