Skip to main content
katherinem91865094
katherinem91865094
Participant
February 15, 2018
Question

Not saving markups on PDF

  • February 15, 2018
  • 2 replies
  • 2071 views

Acrobat has been working fine the past month. Today I will be taking notes on a PDF, a message will pop up that there was a system error, and then the notes I just took (even though I had clicked ”Save” and ”Done”) were deleted.

Why is this happening? How can I fix it?

If I need to switch from a free version of adobe to something else then that is fine, I just need this problem to be solved.

This topic has been closed for replies.

2 replies

Pat Wibbeler
Adobe Employee
Pat Wibbeler
Adobe Employee
February 15, 2018

Can you please tell me which version of Acrobat you are using? You can see this by opening the settings app on your iPhone or iPad and scrolling to Adobe Acrobat. Once you tap on that, you can see the version number. Alternatively, you can search for "Adobe Acrobat" in the app store. If there is an "update" button, you are not on the latest version. We had an issue like this recently, but we believe that it is fixed. I'd like to be sure you are seeing it on the latest version. Thank you!

katherinem91865094
katherinem91865094Author
Participant
February 15, 2018

Thank you for your quick response. I am using 18.01.31

There is no available update in the App Store

Pat Wibbeler
Adobe Employee
Pat Wibbeler
Adobe Employee
February 15, 2018

Thank you. I sent you a direct email to the address listed in your profile.

katherinem91865094
katherinem91865094Author
Participant
February 15, 2018

Pat Wibbeler​

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices